Welcome to the JZero Help Desk Portal

Our organisation is dedicated to providing you with the best customer service as possible and we use this helpdesk as a central point of contact to be able to help you with your requests (we call them tickets in our technical jargon!).

By logging into the helpdesk you can:

Create new tickets - click here	Get the status of your existing tickets: click here
Add comments and answer our questions: click here	Update your contact information: click here

In order to expedite your request, please create a new ticket and our staff will get back to you as soon as possible.

Thank you!

Announcements

Product announcements and release notes

Helpdesk 101

Getting started with our helpdesk software

JLMS Enterprise Admin Guides

User guides to assist with using the JLMS Enterprise admin tools

Did you know...

Ticket Resolution Times

82% of tickets are resolved within 4 hours

Ticket Ratings

100% of tickets are rated either 4 or 5

Ticket Assignments

100% of tickets are assigned to a technician within 1 day

We are constantly striving to improve and always learning as we go. Creating wealth through learning!!