Most, if not all tickets, are answered the same day we receive them. However, depending on our workload, we may not be able to get back to you immediately. But remember, we try to answer every request as fast as we can.
As a guide, please see the expected initial response times below for each ticket "priority":
Emergency: 4 working hours
Urgent: 6 working hours
Normal: 2 business days
Low: 3 business days