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Articles related to "Helpdesk 101"...

What personal information are you tracking?

I don't find my answer in the knowledge base, what should I do?

I created a ticket, when can I expect an answer?

What is a ticket? Is it the same as a request?

Can I use email to reply to a ticket?

Did you know...

Ticket Resolution Times

82% of tickets are resolved within 4 hours

Ticket Ratings

100% of tickets are rated either 4 or 5

Ticket Assignments

100% of tickets are assigned to a technician within 1 day


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